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CAP (Customer Assistance Program)

The CAP (Customer Assistance Program) offers personalized monthly payment amounts based on gross income, household size, and energy usage at the property.

The objective of the CAP Program is to arrange a reduced Payment Plan for UGI-Penn Natural Gas customers who are eligible and have an active UGI-PNG account.

Customers must have a verifiable source of income on which the CAP payment is based. Part of the customer agreement with UGI-PNG is that the customer apply for LIHEAP (Low Income Home Energy Assistance Program). The Agency for Community EmPOWERment is able to assist UGI-PNG customers with the completion of their LIHEAP application and forward the application to the Pennsylvania Department of Public Welfare for processing.


For any additional information regarding the CAP Program, please contact our WX department at (570) 963-6836 or email cjohnson@acenepa.org or jmuniz@acenepa.org.

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123 Wyoming Ave, Suite 311

Scranton, PA 18503

(570) 963-6836

©2025 by Agency for Community EmPOWERment of NEPA

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Disclaimer: This website is supported by Weatherization Grant Number(s) C000082802 and C000073817. CSBG Grant Number COOOO82093 and Grant Numbers 03CH012082-05-00 and 03HP000603 from the Office of Head Start within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the Agency for Community Empowerment of NEPA and do not necessarily reflect the views of the Administration for Children and Families and the Office of Head Start..

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